WaterSwitch Extended Range Technical Support

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When I press the WATER ON or WATER OFF buttons on the House Controller the valve connected to the Valve Receiver does not close.

Please make sure:

  • 1. That the batteries are correctly installed in both the House Controller and the Valve Receiver and are fully charged.
  • 2. You initialize the system before testing, by pressing WATER OFF then WATER ON, and wait till the green VALVE OPERATING LED stops flashing before you do anything further.
  • 3. You test these components when they are at least 4M apart.
  • 4. That the valve is firmly connected to the Valve Receiver connecting cable
  • 5. Both the House Controller and Valve Receiver are positioned with their aerials vertical.

Please note that there is an approximately 5 second delay between pressing either WATER ON or OFF before the valve starts to operate.

If having made sure all the above conditions are met the Valve still doesn’t operate, it may be that the two components have lost their wireless pairing. Please pair them together as follows:

  • 1. Press WATER ON on the House Controller (it will beep) wait for the valve operating green light to stop flashing.
  • 2. Press WATER OFF (will beep) wait for the valve operating green light to stop flashing
  • 3. Press the small brown button on the valve receiver, the green light LED1 will light.
  • 4. You must enrol the units within 10 seconds - move more than 4 metres away from valve receiver.
  • 5. Press the WATER ON button on house controller (will beep twice) the green LED1 on the valve receiver will go out will go out once enrolled.
  • 6. Test system a few times at distance (you must always wait for the green light on the house controller to stop flashing before pressing any buttons) There will be about a 5 second delay from pressing a button on the house controller before the valve starts to operate.

When I test the 6 button Wireless on/off switch the valve does not operate.

See important note below.

Make sure when you first test the 6 button switch that it is at least 1 metre away from but within 3-4 metres and in line of sight of the House Controller.

If the valve does not operate when the Wireless switch is pressed it indicates that the ‘pairing’ that took place at the factory has become disrupted in transit. Follow the steps below:

  • 1. Position the Wireless Switch 1 metre away from the House Controller.
  • 2. Press and release the TEST button on the House Controller three times. The first two times two warning lights will flash on the front of the House Controller.
  • 3. Within 20 seconds of pressing TEST for the third time, press the “I” switch on the Wireless switch to pair the switch and the House Controller.
  • 4. Repeat the wireless test (Section 2.4.1. in the Installation and User Guide).

NOTE: If on the third press the TEST button is held down for longer than 10 seconds the House Controller will beep and a warning light will flash indicating that the wireless switch (and Leak Detectors where supplied) have been un-paired from the House Controller. To re-pair the Wireless switch, repeat the steps above .

When I first test the 6 button wireless switch the valve operates but not when the Wireless switch is in its intended location

The wireless switch can be installed up to 25 metres away from the House Controller. The distance over which the wireless signal will work will depend on a number of factors including building construction, position of the House Controller and Wireless switch and in some instances the effect of interference from other wireless or electronic devices.

If the wireless signal is not strong enough to allow you to position the wireless switch in its ideal location, you should find an alternative location for the switch where the signal is strong enough.

When I test the Leak Detector transmitter and Leak Detection tape the valve does not operate

(Section 2.4.2 in the Installation and User Guide):

If the valve does not operate when the Leak Detector and Transmitter are tested when it is within 3-4 metres and in line of sight of the House Controller it indicates that the ‘pairing’ that took place at the factory has become disrupted in transit.

To pair the House Controller and Leak Detector Transmitter:

  • 1. Unplug the Leak Detector from the Leak Transmitter and remove the top cover from the Leak Detector Transmitter to expose the brown switch and the green LED and position the Leak Detector transmitter within 3 – 4 metres of the Water Valve Control.
  • 2. Press and release the TEST button on the House Controller three times. The first two times two warning lights will flash on the front of the House Controller.
  • 3. Within 20 seconds of pressing TEST for the third time, press and hold the brown button on the Leak Detector Transmitter.
  • 4. The green LED on the Leak Detector Transmitter will flash once, and the Transmitter will start to beep. The House Controller will beep twice to confirm that the Transmitter is paired and ready for use.
  • 5. Repeat the wireless test Section 2.4.2.

IMPORTANT NOTE: If you hold down the TEST button for longer than 10 seconds on the third press, the House Controller will beep and a warning light will flash indicating that all paired Leak Detector transmitters (and any wireless switches where supplied) have been un-paired from the House Controller. To re-pair the Leak Detector transmitters repeat the steps above.

The valve operates on initial testing but not when the Leak Detector transmitter is in its intended location

The Leak Detector transmitter and Leak Detector can be installed up to 25 metres away from the House Controller. The distance over which the wireless signal will work will depend on a number of factors including building construction, position of the House Controller and the Leak Detector Transmitter and in some instances the effect of interference from other wireless or electronic devices.

How do I connect a 2nd valve to a Valve Receiver?

A maximum of 2 valves can be connected to an Extended Range Valve Receiver. One is plugged into the flying lead supplied with the Receiver, the other directly wired to the terminal block on the Valve Receiver after removing the plug on the valve. The terminals are marked “Open” “Comm” and “Close” as shown:

The valves are supplied with 3-core cable. The colour of the 3 cores can be different for different manufacturing batches – please ensure you check the valve operates correctly after directly wiring it to the PCB. The normal colours/connections are as follows:

  • Red = Open
  • Black = Comm
  • White = Close

If the valve closes when it should open, swap the cable connected to the “Open” and “Close” and re-test.

How do I pair a 2nd Valve Receiver to a House Controller?

  • 1. Press WATER ON on the House Controller (it will beep) wait for the valve operating green light to stop flashing.
  • 2. Press WATER OFF (will beep) wait for the valve operating green light to stop flashing
  • 3. Press the small brown button on the valve receiver, the green light LED1 will light.
  • 4. You must enrol the units within 10 seconds - move more than 4 metres away from valve receiver.
  • 5. Press the WATER ON button on house controller (will beep twice) the green LED1 on the valve receiver will go out will go out once enrolled.
  • 6. Test system a few times at distance (you must always wait for the green light on the house controller to stop flashing before pressing any buttons) There will be about a 5 second delay from pressing a button on the house controller before the valve starts to operate.

How do I connect a Mains Power Adaptor to a Valve Receiver?

There is a Mains Power Adaptor socket on the Valve Receiver PCB as shown. Knock out an entry point on the IP enclosure to allow access to the port.

User Guides

Documents are in PDF format.

Important Note

When you press either the WATER ON or WATER OFF buttons on the House Controller (Water Valve Control), to open or close the valve, the “Valve Operating” LED on the Water Valve Control flashes green for approximately 10 seconds.

WHILST THE “VALVE OPERATING’” LED IS FLASHING GREEN THE WATER VALVE CONTROL CANNOT RECEIVE ANOTHER SIGNAL. PRESSING A BUTTON ON THE WIRELESS SWITCH OR THE ON/OFF BUTTONS ON THE WATER VALVE CONTROL DURING THIS PERIOD WILL NOT ACTIVATE THE VALVE.

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