WaterSwitch Technical Support

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An alarm is sounding on my Water Valve Control, what does it mean?

Please refer to the tables below to identify which alarm has been activated, and the remedial action required.

Note: The Sections referred to in the tables relate to the appropriate section in the Installation and User Guide.

INDICATOR
Audible AlarmLED IndicatorColourFrequencyReasonResolution
NoneValve OperatingGreenFast flashingValve operatingN/A
NoneValve OperatingGreenOnMains adaptor connectedN/A
NoneValve OperatingGreen1 slow flashingWater Valve Control operating on battery powerN/A
ALARM
Audible AlarmLED IndicatorColourFrequencyReason 
Fast beepingLeak AlarmRedFast flashingWater leak detectedResolve cause of leak & reset (Section 6.2)
Slow beepingLeak Alarm & WarningRed & yellowSlow flashingMotorised valve faultCheck cable connection to Water Valve Control, retest (Section 2.3) and reset (Section 6.2)
1 slow beepingWarningYellowSlow flashingLow battery warning on Water Valve Control Change batteries in Water Valve Control (Section 2.1), retest (Section 2.3) and reset (Section 6.2)
2 slow beepingValve Operating & WarningGreen & yellowSlow flashingLow battery warning in LeakDetector Wireless transmitterChange batteries in LeakDetector wireless Transmitter. (Section 2.2) and reset (Section 6.2)
3 slow beepingLeak AlarmRedSlow flashingAlarm active for more than 30 minutesRepair leak & reset (Section 6.2)
4 slow beepingWarningYellowFast flashingMains failure, valve closedOnly applicable if mains adaptor connected.
ALARM DESCRIPTION
Audible / Visual AlarmFrequency
Fast beeping or flashing1 beep / flash per 5 seconds
Slow beeping or flashing1 beep / flash per 15 seconds
1 slow beeping or flashingOnce per minute
2 slow beeping or flashingTwice per minute
3 slow beeping or flashingThree times per minute (every 20 seconds)
4 slow beeping or flashingOnce per 30 seconds

My water has shut off, the Water Valve Control is flashing red LEAK ALARM and beeping and I can’t turn the water on again

One of the leak detection tapes or sensors in your property has been in contact with water and the wireless transmitter it is connected to has signaled the Water Valve Control to close the shut off valve on the incoming mains.

This is what the system is designed to do to minimize any damage from a drip leak or burst.

Here’s what to do:

  • 1. Press WATER OFF – the Water Valve Control will beep and the audible alarm on the Water Valve Control will stop. The valve remains closed.
  • 2. If you have a length of leak detection tape directly connected to the bottom of the Water Valve Control, unplug it and see if you can reinstate the water by pressing WATER ON. If the valve opens when you press the WATER ON, then it is this length of tape that has triggered the alarm.
  • 3. Please remember that our leak detection tape is extremely sensitive and will trigger an alarm from only a drip of water. Often the tape will not feel discernably wet, or may have dried if you have been away from the property when the alarm was raised.
  • 4. If unplugging this first length of tape (if present) does not allow you to reinstate the water, plug it back in. You now need to find which wireless transmitter in the property has triggered the alarm.
  • 5. Please go to the location of each of the wireless transmitters and listen to see which one is emitting an audible alarm. The wireless transmitter will emit a rapid alarm in 20 second bursts for 90 seconds when it is first triggered, then slow to a single beep every 12 seconds.
  • 6. When you find the wireless transmitter that is beeping, unplug the tape or sensor to silence the alarm. Check the tape or sensor for any signs of water and it’s location as this is where the leak was detected.
  • 7. Once the leak has been repaired and the leak detection tape is dry, plug the tape back in to the wireless transmitter and reposition both the tape and the transmitter.
  • 8. Re-instate the water by pressing WATER ON at the Water Valve Control.

My water is shut off and I have found a small leak - how can I get the water back on whilst I wait to have the leak fixed.

If it is a small leak that can be isolated until a plumber can be called to repair it, unplug the leak detection tape and leave the tape unplugged. Press WATER OFF – the Water Valve Control will beep and the audible alarm on the Water Valve Control will stop. The valve remains closed. Press WATER ON at the Water Valve Control to re-instate the water.

LEAKSAFE RECOMMEND ALL LEAKS BE REPAIRED BEFORE WATER IS TURNED BACK ON.

If leak detection is disabled in any part of a property that area is unprotected and the system will not alarm or shut the water off if another leak occurs.

The decision to disable any part of a Leaksafe system lies with the occupier and Leaksafe accepts no liability whatsoever for the consequences of that decision.

NB: Once the leak has been repaired and the leak detection tape is dry, plug the tape back in to the wireless transmitter and reposition both the tape and the transmitter.

My water has shut off, the Water Valve Control is flashing red LEAK ALARM and beeping but none of the Wireless Transmitters are beeping and I can’t see a leak anywhere

Please remember that our leak detection tape is extremely sensitive and will trigger an alarm from only a drip of water. Often the tape will not feel discernably wet, or may have dried if you have been away from the property when the alarm was raised.

A wireless transmitter will emit a rapid alarm in 20 second bursts for 90 seconds when it is first triggered, then slow to a single beep every 12 seconds.

If the tape or sensor dries, the wireless transmitter will stop beeping.

Press WATER ON at the Water Valve Control to re-instate the water, but please monitor the system as if you get another leak alarm it is likely that you have an intermittent drip leak.

My water is on but the Water Valve Control keeps beeping – what is causing this?

It is most likely to be a low battery alarm for either the Water Valve Control or a wireless leak detector transmitter, or the valve has been unplugged from the Water Valve Control.

Please refer to the tables below to identify which alarm has been activated, and the remedial action required.

Note: The Sections referred to in the tables relate to the appropriate section in the Installation and User Guide.

INDICATOR
Audible AlarmLED IndicatorColourFrequencyReasonResolution
NoneValve OperatingGreenFast flashingValve operatingN/A
NoneValve OperatingGreenOnMains adaptor connectedN/A
NoneValve OperatingGreen1 slow flashingWater Valve Control operating on battery powerN/A
ALARM
Audible AlarmLED IndicatorColourFrequencyReason 
Fast beepingLeak AlarmRedFast flashingWater leak detectedResolve cause of leak & reset (Section 6.2)
Slow beepingLeak Alarm & WarningRed & yellowSlow flashingMotorised valve faultCheck cable connection to Water Valve Control, retest (Section 2.3) and reset (Section 6.2)
1 slow beepingWarningYellowSlow flashingLow battery warning on Water Valve Control Change batteries in Water Valve Control (Section 2.1), retest (Section 2.3) and reset (Section 6.2)
2 slow beepingValve Operating & WarningGreen & yellowSlow flashingLow battery warning in LeakDetector Wireless transmitterChange batteries in LeakDetector wireless Transmitter. (Section 2.2) and reset (Section 6.2)
3 slow beepingLeak AlarmRedSlow flashingAlarm active for more than 30 minutesRepair leak & reset (Section 6.2)
4 slow beepingWarningYellowFast flashingMains failure, valve closedOnly applicable if mains adaptor connected.
ALARM DESCRIPTION
Audible / Visual AlarmFrequency
Fast beeping or flashing1 beep / flash per 5 seconds
Slow beeping or flashing1 beep / flash per 15 seconds
1 slow beeping or flashingOnce per minute
2 slow beeping or flashingTwice per minute
3 slow beeping or flashingThree times per minute (every 20 seconds)
4 slow beeping or flashingOnce per 30 seconds

I am getting a low battery alarm for the Water Valve Control – how do I change the batteries?

Unplug the valve from the Water Valve Control, and also the mains power adaptor and leak detection tape if used/connected, and lift the Water Valve Control it off its retaining screws.

Remove the catch cover on the top of the unit, press down the retaining catch to release the front cover.

Unplug the battery holder, insert 4 x new AA batteries, reassemble and plug in valve and any other connections (section 2.1 of the Installation & User Guide).

Re-initialize the system (section 2.3 of the Installation & User Guide).

  • Press WATER OFF – the unit will beep once.
  • Press WATER ON – the unit will beep once and the Valve Operating LED will flash for 10 seconds.
  • When it has finished flashing, test the Water Valve Control by pressing WATER OFF again and checking that the valve closes.
  • When the Valve Operating LED stops flashing press WATER ON to reinstate the water.

Batteries should be changed every 9 months.

I am getting a low battery alarm for a wireless transmitter – how do I change the batteries?

If you are getting a low battery alarm for a wireless transmitter, please replace the batteries in ALL the wireless transmitters in the property.

On each transmitter:

Unplug the leak detection tape or 100mm sensor from the bottom of the wireless transmitter.

Remove the wireless transmitter from the surface it is mounted on by either lifting off its retaining screw, or pulling away the Velcro fixing.

Remove the top cover of the transmitter by placing it on a flat surface, holding the back plate firmly down and snapping off the cover.

Insert 3 x new AAA batteries, reassemble and plug back in the leak detection tape or sensor.

Check that the transmitter is operating correctly by wetting the test pins at the end of the tape or the surface of the sensor. The wireless transmitter will emit an audible alarm and the Leaksafe valve will close.

Unplug the leak detection tape or sensor, reinstate the water then plug the tape or sensor back in and reposition both the tape/sensor and wireless transmitter.

Batteries should be changed every 9 months.

How do I change the battery in a Wireless On/Off switch?

  • 1. If the switch is fixed using self adhesive strips, carefully ease the switch off, and install a new CR2032 lithium battery in to the battery compartment on the back of the switch. Remove the old adhesive strips from the switch and surface and reposition using new adhesive strips.
  • 2. If the switch is screwed to either a back box or directly on to a surface, ease the Cover surround (Fig 7) off the Fixing plate by inserting a small flat bladed electrical screwdriver into the opening at the bottom of the switch and turning gently. The cover surround and switch assembly will come away from the fixing plate.
  • 3. To separate the cover surround and the switch assembly, insert the screwdriver between the bottom of the switch assembly and the cover surround and turn gently. The switch assembly will “pop” clear of the cover surround.
  • 4. Install a new CR2032 lithium battery in to the battery compartment on the back of the switch assembly and reassemble.

The battery in the wireless On/Off switch should be changed every 2 years.

My 6 button Wireless On/Off Switch has stopped working

If the 6 button Wireless switch has been installed and working and then stops working:

  • 1. Check that an alarm has not been activated on the Water Valve Control.
  • 2. If no alarm has been activated, change the battery in the Wireless switch (see previous question).

The 1, 2 or 3 hour delay function on my wireless On/Off switch does not work

Make sure that the switch on the back of the wireless switch marked M< >O/I is switched to “O/I”.

User Guides

Documents are in PDF format.

Important Note

When the LeakSafe valve is opened or closed the “Valve Operating” LED on the Water Valve Control flashes green for approximately 10 seconds.

WHILST THE “VALVE OPERATING’” LED IS FLASHING GREEN THE WATER VALVE CONTROL CANNOT RECEIVE ANOTHER SIGNAL. PRESSING A BUTTON ON THE WIRELESS SWITCH OR THE ON/OFF BUTTONS ON THE WATER VALVE CONTROL DURING THIS PERIOD WILL NOT ACTIVATE THE VALVE.

LeakSafe work with a number of leading insurers, brokers and their clients to reduce the risk associated with water damage in their properties.

Aviva - LeakSafe Partner Bollington Insurance - LeakSafe Partner Champion - LeakSafe Partner Chubb - LeakSafe Partner Covea - LeakSafe Partner Hiscox - LeakSafe Partner Home Legacy - LeakSafe Partner JLT - LeakSafe Partner Knighthood - LeakSafe Partner Lark - LeakSafe Partner Lockton - LeakSafe Partner  R&Q - LeakSafe Partner SIS - LeakSafe Partner