WaterSwitch2 Technical Support

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Initial setup

When I test the 6 button Wireless on/off switch the valve does not operate.

See important note below.

Make sure when you first test the 6 button switch that it is at least 1 metre away from but within 3-4 metres and in line of sight of the Water Valve Control.

Check that the battery is correctly installed and that when you press any of the switches the blue LED at the top illuminates.

If the valve does not operate when the Wireless switch is pressed it indicates that the ‘pairing’ that took place at the factory has become disrupted in transit. Follow the steps below:

  • 1. Press the TEST button on the Water Valve Control 4 times, holding the button down until the LEDs illuminate. The first three times all 3 LEDs will illuminate, on the fourth time the yellow WARNING LED will flash to indicate the Water Valve Control is in ENROL mode.

    NB: The TEST button needs to be held down for approx 4 seconds to operate.

    Please also note that occasionally the system will enter ENROL mode after only 2 or 3 presses of the TEST button. As soon as the WARNING LED starts to flash the system is in ENROL mode and you can proceed to step 2
  • 2. Within 15 seconds of the WARNING LED starting to flash press and release the "I" button on the On/Off Switch - the Water Valve Control will beep and the yellow WARNING LED will stop flashing to confirm that the enrolment was successful.

Test the pairing by pressing the Water Off switch – the Water Valve Control will beep twice and the valve will close. When the Valve Operating LED stops flashing, press the Water On switch – the Water Valve Control will beep once and the valve will open.

IMPORTANT NOTE: If you hold down the TEST button for longer than 15 seconds, the Water Valve Control will beep and a warning light will flash indicating that all paired Leak Detector wireless transmitters (and any wireless On/Off switches where supplied) have been un-paired from the Water Valve Control.

When I first test the 6 button wireless switch the valve operates but not when the Wireless switch is in its intended location

The wireless switch can be installed up to 25 metres away from the Water Valve Control. The distance over which the wireless signal will work will depend on a number of factors including building construction, position of the Water Valve Control and Wireless switch and in some instances the effect of interference from other wireless or electronic devices.

If the wireless signal is not strong enough to allow you to position the wireless switch in its ideal location, you should find an alternative location for the switch where the signal is strong enough.

When I test the Wireless Leak Detector transmitter and tape the valve does not operate

If the valve then does not operate when the wireless transmitter and tape are tested and it is within 3-4 metres and in line of sight of the Water Valve Control it indicates that the two components have lost their “pairing” and need to be wirelessly paired.

  • 1. Remove the top cover of the transmitter by placing the transmitter on a flat surface, holding the back plate firmly down and snapping off the cover.
  • 2. Remove and re-insert 3 x AAA batteries as shown on the battery holder, and reassemble - the transmitter will beep 3 times to confirm correct installation. Leave the cover off the transmitter whilst you complete the enrolling procedure.
  • 3. Press the TEST button on the Water Valve Control 4 times as follows: hold the button down until all three LEDs illuminate then immediately release the button. Repeat. The first three times all 3 LEDs will illuminate, on the fourth time the yellow WARNING LED will flash to indicate the Water Valve Control is in ENROL mode. NB. The TEST button needs to be held down for approximately 4 seconds to operate.

    Please note that occasionally the system will enter ENROL mode after only 2 or 3 presses of the TEST button. As soon as the WARNING LED starts to flash the system is in ENROL mode and you can proceed to step 4.
  • 4. Within 15 seconds of the WARNING LED starting to flash press and release the brown Setting button on the Wireless Leak Detection transmitter the Transmitter will beep and the yellow WARNING LED will stop flashing to confirm that the enrolment was successful.

    The Water Valve Control will alarm and close the valve. The Wireless Transmitter will also alarm.
  • 5. Remove one battery from the Wireless Transmitter to stop the audible alarm, then reposition the battery in the transmitter and replace the transmitter cover.
  • 6. Reset the Water Valve Control by pressing the WATER OFF button – the unit will beep, then press the WATER ON button and the valve will open. This reset must be done before enrolling any other wireless components.

IMPORTANT NOTE: If you hold down the TEST button for longer than 15 seconds, the Water Valve Control will beep and a warning light will flash indicating that all paired Leak Detector wireless transmitters (and any wireless On/Off switches where supplied) have been un-paired from the Water Valve Control.

The valve operates on initial testing but not when the Leak Detector transmitter is in its intended location

The Leak Detector wireless transmitter and tape can be installed up to 25 metres away from the Water Valve Control. The distance over which the wireless signal will work will depend on a number of factors including building construction, position of the Water Valve Control and the Leak Detector Transmitter and in some instances the effect of interference from other wireless or electronic devices.

1. If the wireless signal is not strong enough to allow reliable operation between the Leak Detector transmitter and Water Valve Control you may need an Extended Range system. Contact us for more information.



Product Support

An alarm is sounding on my Water Valve Control, what does it mean?

Please refer to the guide below to identify which alarm has been activated, and the remedial action required.

Alarm Descriptions
1 red flash & 1 beep every 20 seconds

VALVE CLOSED DUE TO MAINS POWER FAIL (if this option was selected)
If your Leaksafe system is mains powered and you chose the option at installation to have the valve close if there was a power outage the system will show this alarm. To re-instate the water press and hold the WATER ON button on the Water Valve Control until it beeps once. The valve will open and water will be reinstated.

The Leaksafe system will continue to operate on battery power during a power outage.
2 red flashes & 2 beeps every 20 seconds

VALVE CLOSED DUE TO A WATER LEAK BEING DETECTED
One of the leak detection tapes in your property has been in contact with water and the wireless transmitter it is connected to has signaled the Water Valve Control to close the shut off valve on the incoming mains.

This is what the system is designed to do to minimize any damage from a drip leak or burst.

Here’s what to do:

  • 1. Press WATER OFF – the Water Valve Control will beep and the audible alarm on the Water Valve Control will stop. The valve remains closed.
  • 2. If you have a length of leak detection tape directly connected to the bottom of the Water Valve Control, unplug it and see if you can reinstate the water by pressing WATER ON. If the valve opens when you press the WATER ON, then it is this length of tape that has triggered the alarm.

    Please remember that our leak detection tape is extremely sensitive and will trigger an alarm from only a drip of water. Often the tape will not feel discernably wet, or may have dried if you have been away from the property when the alarm was raised.
  • 3. If unplugging this first length of tape (if present) does not allow you to reinstate the water, plug it back in. You now need to find which wireless transmitter in the property has triggered the alarm.
  • 4. Please go to the location of each of the wireless transmitters and listen to see which one is emitting an audible alarm. The wireless transmitter will emit a rapid alarm in 20 second bursts for 90 seconds when it is first triggered, then slow to a single beep every 12 seconds.
  • 5. When you find the wireless transmitter that is beeping, unplug the tape or sensor to silence the alarm. Check the tape or sensor for any signs of water and it’s location as this is where the leak was detected.
  • 6. Once the leak has been repaired and the leak detection tape is dry, plug the tape back in to the wireless transmitter and reposition both the tape and the transmitter.
  • 7. Re-instate the water by pressing WATER ON at the Water Valve Control.
3 red flashes & 3 beeps every 20 seconds

VALVE CLOSED DUE TO WATER CONTINUOUS FLOW TIMER BEING EXCEEDED
The system has detected water flowing continuously through the flow sensor for longer than the maximum time selected at installation (30 minutes, 1 hour, 1.5 hours, 2 hours, 4 hours or 6 hours). This will have occurred either as a result of a leak in the property or by unusual use of water that has resulted in the timer being exceeded.

If you are happy that the valve closure has not been triggered by a leak in the property reset the system reset by pressing and holding down the WATER OFF button on the Water Valve Control until it beeps 3 times. The audible alarm and LED flashing will stop but the Valve will remain closed.

Press and hold down the WATER ON button until it beeps once.

The Valve will open and the system is reset.
Warning Descriptions
1 yellow flash & 1 beep every 60 seconds

LOW BATTERIES, CHANGE BATTERIES ASAP
Please change the batteries in the Water Valve Control AND any wireless transmitters that are in the property.

Batteries in the Water Valve Control (3 x AA batteries) and the wireless transmitters (3 x AAA batteries) should be changed every 9 months.

The battery in the wireless On/Off switch (1 x CR2032) should be changed every two years.
2 yellow flashes & 2 beep every 60 seconds

VALVE HAS BECOME DISCONNECTED FROM WATER VALVE CONTROL (if this option was selected)
Please plug the valve back in to the input marked “V” on the bottom of the Water Valve Control.

My water has shut off, the Water Valve Control is flashing red LEAK ALARM and beeping and I can’t turn the water on again

Alarm Descriptions
2 red flashes & 2 beeps every 20 seconds

VALVE CLOSED DUE TO A WATER LEAK BEING DETECTED
One of the leak detection tapes in your property has been in contact with water and the wireless transmitter it is connected to has signaled the Water Valve Control to close the shut off valve on the incoming mains.

This is what the system is designed to do to minimize any damage from a drip leak or burst.

Here’s what to do:

  • 1. Press WATER OFF – the Water Valve Control will beep and the audible alarm on the Water Valve Control will stop. The valve remains closed.
  • 2. If you have a length of leak detection tape directly connected to the bottom of the Water Valve Control, unplug it and see if you can reinstate the water by pressing WATER ON. If the valve opens when you press the WATER ON, then it is this length of tape that has triggered the alarm.

    Please remember that our leak detection tape is extremely sensitive and will trigger an alarm from only a drip of water. Often the tape will not feel discernably wet, or may have dried if you have been away from the property when the alarm was raised.
  • 3. If unplugging this first length of tape (if present) does not allow you to reinstate the water, plug it back in. You now need to find which wireless transmitter in the property has triggered the alarm.
  • 4. Please go to the location of each of the wireless transmitters and listen to see which one is emitting an audible alarm. The wireless transmitter will emit a rapid alarm in 20 second bursts for 90 seconds when it is first triggered, then slow to a single beep every 12 seconds.
  • 5. When you find the wireless transmitter that is beeping, unplug the tape or sensor to silence the alarm. Check the tape or sensor for any signs of water and it’s location as this is where the leak was detected.
  • 6. Once the leak has been repaired and the leak detection tape is dry, plug the tape back in to the wireless transmitter and reposition both the tape and the transmitter.
  • 7. Re-instate the water by pressing WATER ON at the Water Valve Control.

My water is shut off and I have found a small leak - how can I get the water back on whilst I wait to have the leak fixed.

If it is a small leak that can be isolated until a plumber can be called to repair it, unplug the wet leak detection tape from the wireless transmitter and leave the tape unplugged.

Press WATER OFF – the Water Valve Control will beep and the audible alarm on the Water Valve Control will stop. The valve remains closed.

Press WATER ON at the Water Valve Control to re-instate the water.

LEAKSAFE RECOMMEND ALL LEAKS BE REPAIRED BEFORE WATER IS TURNED BACK ON.

If leak detection is disabled in any part of a property that area is unprotected and the system will not alarm or shut the water off if another leak occurs.

The decision to disable any part of a Leaksafe system lies with the occupier and Leaksafe accepts no liability whatsoever for the consequences of that decision.

NB: Once the leak has been repaired and the leak detection tape is dry, plug the tape in to the wireless transmitter and reposition both the tape and the transmitter.

My water has shut off, the Water Valve Control is flashing red LEAK ALARM and beeping to indicate a water leak has been detected, but none of the Wireless Transmitters are beeping and I can’t see a leak anywhere

The WaterSwitch2 system will shut the valve it is connected to as soon as a leak detection tape is wetted. Please remember that our leak detection tape is extremely sensitive and will trigger an alarm from only a drip of water. Often the tape will not feel discernably wet, or may have dried if you were away from the property when the alarm was raised.

If the leak detection tape dries before the system is reset, the valve will remain closed, the Water Valve Control will continue to alarm but the wireless transmitter will stop beeping as it no longer detects a wet tape.

In this instance you will be able to immediately reinstate the water by pressing and holding down WATER OFF – the Water Valve Control will beep and the audible alarm on the Water Valve Control will stop. The valve remains closed.

Press and hold the WATER ON button until it beeps once. The Valve will open and the system is reset.

It is extremely likely that the leak alarm will activate again – please monitor and check all wireless transmitters as soon as possible after the next alarm to determine where the leak is.

My water is on but the yellow Warning LED on my Water Valve Control is flashing / beeping – what is causing this?

It is most likely to be a low battery alarm for either the Water Valve Control or a wireless leak detector transmitter, or the valve has been unplugged from the Water Valve Control.

Please refer to the Leak Alarm & Indicator guide (below) to identify which alarm has been activated, and the remedial action required.

Warning Descriptions
1 yellow flash & 1 beep every 60 seconds

LOW BATTERIES, CHANGE BATTERIES ASAP
Please change the batteries in the Water Valve Control AND any wireless transmitters that are in the property.

Batteries in the Water Valve Control (3 x AA batteries) and the wireless transmitters (3 x AAA batteries) should be changed every 9 months.

The battery in the wireless On/Off switch (1 x CR2032) should be changed every two years.
2 yellow flashes & 2 beep every 60 seconds

VALVE HAS BECOME DISCONNECTED FROM WATER VALVE CONTROL (if this option was selected)
Please plug the valve back in to the input marked “V” on the bottom of the Water Valve Control.

How do I change the batteries in the Water Valve Control?

If the Water Valve Control is mains powered unplug from the mains.

Unplug the valve, flow sensor and/or leak detection tape connected to the Water Valve Control and lift it off its retaining screws.

Remove the catch cover on the top of the unit, press down the retaining catch to release the front cover.

Insert 3 x new AA batteries, reassemble and plug in valve and any other connections.

Re-initialize the system:

  • 1. Press and hold down the WATER OFF button until it beeps twice.
  • 2. Press and hold down the WATER ON button until it beeps once. The green VALVE OPERATING LED will flash for 10 seconds.
  • 3. When it has finished flashing, test the Water Valve Control by pressing WATER OFF again and checking that the valve closes.
  • 4. When the Valve Operating LED stops flashing press WATER ON to reinstate the water.

How do I change the batteries in a Wireless Transmitter?

If you are getting a low battery alarm, please replace the batteries in ALL the wireless transmitters in the property.

On each transmitter:

  • 1. Unplug the leak detection tape from the wireless transmitter
  • 2. Lift the wireless transmitter off its retaining screw or separate the Velcro fastening.
  • 3. Remove the top cover of the transmitter by placing the transmitter on a flat surface, holding the back plate firmly down and snapping off the cover.
  • 4. Insert 3 x AAA batteries as shown on the battery holder, and reassemble - the transmitter will beep 3 times to confirm correct installation.
  • 5. Check that the transmitter is operating correctly by wetting the test pins at the end of the tape. The wireless transmitter will emit an audible alarm and the Leaksafe valve will close.
  • 6. Remove one battery from the Wireless Transmitter to stop the audible alarm, then reposition the battery in the transmitter and replace the transmitter cover.
  • 7. Reset the system: Press and hold down the WATER OFF button on the Water Valve Control until it beeps 3 times. The audible alarm and LED flashing will stop but the Valve will remain closed.
  • 8. Press and hold down the WATER ON button until it beeps once.
  • 9. The Valve will open and the system is reset.

How do I change the batteries in a Wireless On/Off Switch?

If the switch is fixed using self adhesive strips, carefully ease the switch off, and install a new CR2032 lithium battery in to the battery compartment on the back of the switch. Remove the old adhesive strips from the switch and surface and reposition using new adhesive strips.

If the switch is screwed to either a back box or directly on to a surface, ease the Cover surround off the Fixing plate by inserting a small flat bladed electrical screwdriver into the opening at the bottom of the switch and turning gently. The cover surround and switch assembly will come away from the fixing plate.

If the switch is screwed to either a back box or directly on to a surface, ease the Cover surround off the Fixing plate by inserting a small flat bladed electrical screwdriver into the opening at the bottom of the switch and turning gently. The cover surround and switch assembly will come away from the fixing plate.

Install a new CR2032 lithium battery in to the battery compartment on the back of the switch assembly and reassemble.

My 6 button Wireless On/Off Switch has stopped working

If the 6 button Wireless switch has been installed and working and then stops working:

  • 1. Check that an alarm has not been activated on the Water Valve Control.
  • 2. If no alarm has been activated, change the battery in the Wireless switch.

The 1, 2 or 3 hour delay function on my wireless On/Off switch does not work

Make sure that the switch on the back of the wireless switch marked M< >O/I is switched to “O/I”.

User Guides

Documents are in PDF format.

Important Note

When the Leaksafe valve is opened or closed the “Valve Operating” LED on the Water Valve Control flashes green for approximately 10 seconds.

WHILST THE “VALVE OPERATING’” LED IS FLASHING GREEN THE WATER VALVE CONTROL CANNOT RECEIVE ANOTHER SIGNAL. PRESSING A BUTTON ON THE WIRELESS SWITCH OR THE ON/OFF BUTTONS ON THE WATER VALVE CONTROL DURING THIS PERIOD WILL NOT ACTIVATE THE VALVE.

LeakSafe work with a number of leading insurers, brokers and their clients to reduce the risk associated with water damage in their properties.

Aviva - LeakSafe Partner Bollington Insurance - LeakSafe Partner Champion - LeakSafe Partner Chubb - LeakSafe Partner Covea - LeakSafe Partner Hiscox - LeakSafe Partner Home Legacy - LeakSafe Partner JLT - LeakSafe Partner Knighthood - LeakSafe Partner Lark - LeakSafe Partner Lockton - LeakSafe Partner  R&Q - LeakSafe Partner SIS - LeakSafe Partner